TechTrain Privacy Policy 2025

Privacy Policy

Tech Train Asia Company Limited ("we," "our," or "us") respects the privacy of our users ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.techtrainasia.com, and any other media channel, mobile website, or mobile application related to or connected to it (collectively, the "Site").

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1. Consent and Agreement

By accessing or using our Site, you confirm that you have read, understood, and agree to the terms outlined in this Privacy Policy. If you disagree, please refrain from using our services or providing personal information.

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2. Collection of Personal Information

We may collect the following types of personal information:

• Identity Information: Name, date of birth, and demographic data (e.g., postcode).
• Contact Information: Email address, mailing address, and telephone number.
• Profile Information: Preferences, opinions, and customer survey data.
• Transaction Information: Details about products or services requested, purchased, or enquired about.
• Technical Information: Browser type, operating system, geo-location data, browsing behavior, and IP address.
• Usage Information: Data on access and interactions with our Site, social media platforms, or applications.
• Sensitive Information: Health, biometric, racial, religious, political, or criminal data, where required by law or explicitly provided by you.
• Third-Party Information: Details provided by authorized third parties on your behalf.
• Media content: Photographs, videos, audio recordings, written testimonials, and any materials submitted by parents or guardians.

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3. Use of Personal Information

We may collect, hold, use, and disclose personal information for purposes including:

• Providing access to our Site, services, and social media platforms.
• Contacting and communicating with you.
• Administering internal records and managing our operations.
• Conducting analytics, market research, and improving user experience.
• Offering competitions, benefits, and promotional opportunities.
• Complying with legal obligations, resolving disputes, and ensuring regulatory compliance.
• Processing employment applications.
• Use, reproduce, and redistribute all submitted materials for marketing, promotional, educational, and other lawful purposes. This includes usage across various formats such as print materials (brochures and flyers), digital platforms (websites and social media), and electronic communications (newsletters and emails).

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4. Disclosure of Personal Information

We may disclose your information to:

• Service Providers: IT vendors, data storage providers, payment processors, marketing agencies, and web-hosting services.
• Business Partners: Contractors, agents, and sponsors assisting with competitions or marketing activities.
• Legal Authorities: Courts, regulators, and law enforcement agencies, as the law requires.
• International Transfers: Third parties outside Vietnam, with your consent and acknowledgment that foreign privacy laws may differ.
• Marketing Partners: We may share personal information with advertising partners like Google and Facebook to run personalized marketing campaigns.

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5. Protection of Sensitive Information

We provide a higher level of protection for sensitive information and ensure compliance with GDPR principles. Such information will only be collected when explicitly necessary and used strictly for the specified purposes.

Residents of the European Union have specific rights under the General Data Protection Regulation (GDPR), including the right to access, correct, or delete personal data. There is also the right to restrict or object to certain processing activities. For parents or guardians of children enrolled in our services, there is the right to request the withdrawal of consent at any time.

6. Your Rights and Control

• Access and Correction: Request access to or correction of your data. A fee may apply for access requests.
• Restrictions and Objections: Restrict data processing or object to its use for direct marketing.
• Consent Withdrawal: Withdraw consent at any time by contacting us.
• Complaints: File complaints regarding data handling or privacy violations. We will investigate and respond promptly.
• Unsubscribing: Opt-out from email lists or marketing communications via unsubscribe links or direct contact.

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7. Data Security

We implement robust physical, electronic, and managerial measures to protect your data from unauthorized access, modification, or disclosure. While we strive to secure transmitted data, we cannot guarantee absolute protection due to the Internet's inherent risks.

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8. Data Retention Policy

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For enrolled students, data related to their progress, assignments, and interactions with third-party platforms may be retained for their enrollment, typically lasting up to 24 months after the last course completion. Data associated with marketing activities will be retained for up to 36 months. Student data will be retained until requested for deletion by the parent or guardian. 

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9. Parental Consent for Minors

We actively refrain from collecting personal data from individuals under the age of 16 unless we have obtained explicit parental consent. As mandated in our policy, consent must be secured from parents or guardians during the initial enrollment process at TechTrain Asia, prior to any data collection involving minors. This consent extends to the utilization of student information in educational activities, including lessons and projects. Parents or guardians retain the right to review, modify, or request the deletion of any personal information pertaining to their children by reaching out to us directly.

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10. Breach Notification Policy

In case of a data breach, we will notify affected individuals and relevant authorities within 72 hours, as applicable laws require. Notifications will include the nature of the breach, actions taken, and recommended steps for user protection.

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11. Cookies and Tracking Technologies

We may use cookies and web beacons to:

• Improve site functionality and personalize user experience.
• Conduct retargeting campaigns through platforms like Google and Facebook.
• Track site visits and measure performance. You can modify your browser settings to reject cookies, which may impact your user experience.

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12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our Site. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data, including data collected through third-party services. If you disagree with the changes, please refrain from using our Site or services.

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Contact Information

For questions, concerns, or requests related to this Privacy Policy, please contact us at:

Email: hello@techtrainasia.com

Effective Date: January 1, 2025

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