Privacy Policy

Tech Train Asia Company Limited ("we," "our," or "us") respects the privacy of our users ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.techtrainasia.com, including any other media channel, mobile website, or mobile application related or connected to it (collectively, the "Site").

1. Consent and Agreement

By accessing or using our Site, you confirm that you have read, understood, and agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services or providing personal information.

2. Collection of Personal Information

We may collect the following types of personal information:

• Identity Information: Name, date of birth, and demographic data (e.g., postcode).
• Contact Information: Email address, mailing address, and telephone number.
• Profile Information: Preferences, opinions, and customer survey data.
• Transaction Information: Details about products or services requested, purchased, or enquired about.
• Technical Information: Browser type, operating system, geo-location data, browsing behavior, and IP address.
• Usage Information: Data on access and interactions with our Site, social media platforms, or applications.
• Sensitive Information: Health, biometric, racial, religious, political, or criminal data, where required by law or explicitly provided by you.
• Third-Party Information: Details provided by authorized third parties on your behalf.

3. Use of Personal Information

We may collect, hold, use, and disclose personal information for purposes including:

• Providing access to our Site, services, and social media platforms.
• Contacting and communicating with you.
• Administering internal records and managing our operations.
• Conducting analytics, market research, and improving user experience.
• Offering competitions, benefits, and promotional opportunities.
• Complying with legal obligations, resolving disputes, and ensuring regulatory compliance.
• Processing employment applications.

4. Disclosure of Personal Information

We may disclose your information to:

• Service Providers: IT vendors, data storage providers, payment processors, marketing agencies, and web-hosting services.
• Business Partners: Contractors, agents, and sponsors assisting with competitions or marketing activities.
• Legal Authorities: Courts, regulators, and law enforcement agencies, as required by law.
• International Transfers: Third parties located outside Vietnam, with your consent and acknowledgment that foreign privacy laws may differ.

5. Protection of Sensitive Information

We provide a higher level of protection for sensitive information and ensure compliance with GDPR principles. Such information will only be collected when explicitly necessary and used strictly for the specified purposes.

6. Your Rights and Control

• Access and Correction: Request access to or correction of your data. A fee may apply for access requests.
• Restrictions and Objections: Restrict data processing or object to its use for direct marketing.
• Consent Withdrawal: Withdraw consent at any time by contacting us.
• Complaints: File complaints regarding data handling or privacy violations. We will investigate and respond promptly.
• Unsubscribing: Opt-out from email lists or marketing communications via unsubscribe links or direct contact.

7. Data Security

We implement robust physical, electronic, and managerial measures to protect your data from unauthorized access, modification, or disclosure. While we strive to secure transmitted data, we cannot guarantee absolute protection due to the inherent risks of the Internet.

8. Data Retention Policy

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. After the retention period, we securely delete or anonymize your personal data.

9. Parental Consent for Minors

We do not knowingly collect personal information from individuals under the age of 16 without parental consent. Parents or guardians may review, delete, or update information collected about their children by contacting us directly.

10. Breach Notification Policy

In case of a data breach, we will notify affected individuals and relevant authorities within 72 hours, as required by applicable laws. Notifications will include the nature of the breach, actions taken, and recommended steps for user protection.

11. Cookies and Tracking Technologies

We may use cookies and web beacons to:

• Improve site functionality and personalize user experience.
• Conduct retargeting campaigns through platforms like Google and Facebook.
• Track site visits and measure performance. You can modify your browser settings to reject cookies; however, this may impact your user experience.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on our Site, and we recommend reviewing it periodically for updates.

13. Contact Information

For questions, concerns, or requests related to this Privacy Policy, please contact us at:

Email: hello@techtrainasia.com

Effective Date: January 1, 2024

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